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Privacy Policy

Stick2It Customs website is owned by Stick2It Customs LLC, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Stick2It Customs, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Stick2It Customs website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Stick2It Customs, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via stick2it2025@gmail.com.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

  • The right to be informed.

  • The right of access.

  • The right to rectification.

  • The right to erasure.

  • The right to restrict processing.

  • The right to data portability.

  • The right to object.

  • Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to stick2it2025@gmail.com.

Stick2It Customs – Refund & Return Policy

Effective Date: 9/23/2025

At Stick2It Customs, every item is made to order. We want you to be satisfied with your purchase, but because our products are custom, certain limits apply.

1. Custom Orders (T-Shirts, Hoodies, DTF Prints)

  • All sales of custom designs are final.

  • We cannot accept returns or refunds for sizing issues, color preference, or design changes once the order has been approved and processed.

  • Please review sizing charts and design proofs carefully before placing your order.

2. Errors or Defects

  • If your item arrives damaged, misprinted, or with a clear production error, contact us within 7 days of delivery.

  • You must provide your order number and clear photos of the issue.

  • Once verified, we will offer one of the following:

    • A free replacement of the same item, or

    • A full refund back to your original payment method.

3. Shipping Issues

  • We are not responsible for delays or issues caused by carriers (UPS, USPS, FedEx, etc.).

  • If your package is lost in transit, we will assist in filing a claim with the carrier, but refunds will only be issued if the carrier confirms the package was not delivered.

4. Cancellations

  • Orders may be cancelled within 24 hours of purchase for a full refund.

  • After 24 hours, production may have started, and cancellations will not be accepted.

5. Non-Returnable Items

  • Due to the custom nature of our products, we cannot accept returns for used, washed, or worn items.

  • Uploads or designs provided by customers are printed as-is; we are not responsible for spelling errors, low-resolution images, or design mistakes provided by the customer.

6. How to Request a Refund/Replacement

Email us at stick2it2025@gmail.com with:

  1. Your order number.

  2. Photos of the product showing the issue.

  3. A short description of the problem.

We will respond within 2–3 business days.

7. Contact

For any questions regarding this Refund Policy, contact us at:
📧 stick2it2025@gmail.com